Serbisyong Tatak "MORE POWER"

 

In Iloilo City, the days of unreliable electricity and poor service are a thing of the past. Since taking over in 2020, MORE Power has transformed the city’s energy landscape from a source of frustration into a model of efficiency.

By 2026, the company has moved beyond just fixing the lights, it has prioritized its consumers. Through high-tech upgrades and 24/7 support, MORE Power has replaced long lines and red tape with a fast & modern system. Their focus on efficient customer service is fueling Iloilo’s economic growth and proving that a utility provider can truly be a partner in progress.

By combining a modern, welcoming atmosphere with high-tech solutions like digital queuing and real-time support, MORE Power has turned a standard utility office into a model of efficiency. This introduction explores how their focus on fast, transparent and friendly service is setting a new standard for public utilities in the Philippines.

Upon entering the MORE Power Customer Service Center in Iloilo City, the first thing I noticed is the departure from the "transactional" feel of old. The facilities are fully air-conditioned, spacious and well-maintained. By providing a professional and comfortable atmosphere, the company ensures that every interaction begins on a positive note.

To eliminate the chaos of manual lines, MORE Power has integrated digital queueing systems. This technology ensures an organized service flow, allowing customers to wait comfortably rather than standing in a physical line. Customers are informed of their place in the sequence via digital displays. By categorizing concerns at the point of entry, the system directs individuals to the appropriate windows, significantly cutting down on wait times.

True to the spirit of Ilonggo hospitality, MORE Power has institutionalized compassion through dedicated priority lanes. These specialized service points are reserved for:

  • Persons with Disabilities (PWDs)
  • Senior Citizens
  • Pregnant Women

These lanes ensure that the most vulnerable members of the community receive expedited attention, minimizing their time spent away from home and ensuring their specific needs are met with patience and respect.

In an era where personal space and health protocols are paramount, the layout of MORE Power offices emphasizes a non-congested environment. Through thoughtful floor planning and proper spacing, the offices remain airy and safe. Even during peak hours, the volume of people is managed effectively to prevent overcrowding, reflecting the company’s commitment to the overall well-being of its consumers.

More than a convenient Customer Service Center, More Power also offers FREE FLOWING COFFEE & BISCUITS for all of its waiting customers alongside its friendly and professional staff. 

Their office also serves as a ONE-STOP-SHOP for new connections and applications as it also houses on-site coordination with the Office of Building Official (OBO) for permits and certifications. You can also find the Energy Regulatory Commission (ERC) here at their Customer Service Center for solar net-metering clearances. 

With MORE POWER's strong stance against fixers, bribery & shortcuts, INTEGRITY IS TRULY NON-NEGOTIABLE. 

Through these localized yet world-class upgrades, MORE Power is proving that utility management in Iloilo City should be a seamless, dignified experience.

Ultimately, the MORE Power Customer Service Center is more than just a place to pay bills; it is a blueprint for the future of public utilities. By proving that efficiency and empathy can go hand-in-hand, MORE Power isn't just brightening Iloilo’s streets, it’s raising the bar for what every Ilonggo deserves. 

In the City of Love, excellent service is no longer the exception. It is finally the standard.



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